Supported channel
A deployable website widget is the current customer surface.
Build a web support agent grounded in approved sources. It answers with source names and can record a workspace follow-up when the evidence is not enough.
Exchange my order
Delivery address
Product question
Illustrative telemetry
A better support operating model
HelioDesk brings approved knowledge, stored follow-up requests, and human judgment into one continuous loop—so the experience stays fast without becoming careless.
A deployable website widget is the current customer surface.
Synced agent sources can support answers that include the source name.
Uncertain conversations can be marked for later human review.
Agents, conversations, sources, and usage live in one workspace.
From blank canvas to a trusted agent
A guided setup turns the way your best teammate thinks into an agent you can inspect, test, and improve.
Upload supported text, Markdown, and CSV sources, then review exactly what finished indexing.
TXT · Markdown · CSVWrite the core instructions and keep the fixed source and follow-up safeguards visible.
Instructions · sources · follow-upAfter checkout, run a private live-model test, then copy the deployment-origin embed and publish on a controlled site.
Post-checkout test · web widget · embedReview stored conversations, cited sources, and follow-up requests through your operational process.
Records · sources · follow-upYour first private draft can be ready in minutes.
Open guided setupBuilt around the work
Give each agent the knowledge, safeguards, and personality its role requires—without fragmenting the customer experience.
Answer approved policy questions, summarize the requested change, and mark the conversation for later workspace review.
Explain documented setup steps and record a follow-up request when approved sources do not support an answer.
Answer documented service questions, capture the request in conversation history, and record a workspace follow-up.
Web-first, integration-ready
Website chat is operational. The broker can establish connector status, while channel delivery, runtime data access, and tool execution remain disabled until their contracts are complete.
Customer proof, conversation by conversation
The workflow below is illustrative. The runtime stores messages and source names and can mark a workspace follow-up. External action preparation and execution are unavailable in this release.
“Fast support matters. Support that can explain itself earns the right to get faster.”
HELIODESK PRODUCT PRINCIPLE · EARLY ACCESS
Verified customer case studies will be published only with approval and measured data.
Returns policy · section 4.2
Exchange request · no external change
Transcript and request context
Simple subscriptions, useful extensions
Every plan includes a shared support workspace, post-checkout private live-model testing, and clear usage visibility. You can prepare a private draft before authorizing payment.
Launch
A focused web support agent for an early-stage team.
2,000 AI replies / month
Growth
More agents and capacity for a growing support operation.
10,000 AI replies / month
Scale
Higher operating capacity for established support teams.
40,000 AI replies / month
Prices shown in USD before tax. Usage limits, recurring terms, and initial extension selection are reviewed before checkout.
Compare every plan detailExtensions
The AI reply pack is available during initial checkout. Other listed extensions are coming soon.
Coming soon: custom funnels, cohorts, and scheduled reports.
Add 10,000 monthly AI replies when selected during initial checkout.
Coming soon: governed changes in connected tools after verification.
Coming soon: custom widget branding and deployment controls.
The useful questions
Need a detail we did not cover? Create a private draft and review the exact support flow you have in mind.
Start a private draftNo. HelioDesk answers repeatable questions from approved sources and can mark a conversation for later workspace review. It does not notify a teammate, promise an immediate response, or execute external actions.
You can add approved pages, help content, and documents to an agent. The live runtime searches only synced sources assigned to that active agent and returns source names with grounded replies.
Not in this release. Agents can explain approved processes and record a workspace follow-up request, but they do not prepare, persist, or execute changes in connected systems. The action runner is coming soon.
The live runtime can ask a clarifying question, decline an unsupported request, or mark the stored conversation for later workspace review. That flag does not notify a teammate or promise an immediate response.
Website chat is the supported runtime channel today. Email, messaging, Slack delivery, and a customer API are visible roadmap surfaces and cannot be selected for launch.
You can create and configure a private draft before payment. Live-model testing requires an active paid plan; after checkout, run a private test in Agent Studio before publishing.
Your support agent is one guided setup away
Configure privately, complete checkout, test the hard questions with the live model, and publish only when the answers feel unmistakably yours.